RETURNS & EXCHANGES
We hope you will love your order from EYEWIN, but if for any reason you would like to return your items they can be returned for exchange or refund provided that the guidelines outlined below are observed.
- Items must be returned unused, undamaged, and with all original packaging and tags attached.
- Please note that we only accept returns within the 14 days timeframe since their delivery date. If an item is sent back after the 14 days window, we will not accept your return.
- Items marked as a flash sale, final sale and special sale are not eligible for returns or exchanges unless there is a quality issue.
- We currently are unable to offer a free returns service, so return shipping must be made at your own cost.
To start your return, please contact info@eyewinlashes.com with your order ID and the product name (you can find this in your confirmation email) of the items you would like to return, we’ll be in touch in 24 hours and provide return instructions.
Refunds
Once we receive the return package and determine that it's eligible for a refund, we will process the refund in 3-5 business days. After we arrange the refund, it will automatically be applied to your credit card or original method of payment within 10 business days. If you do not receive a credit to your account within the timeframe mentioned, please contact the issuing bank of your credit card. Your credit card refund may require an additional 3-5 days to process.
Exchanges
We are happy to help you exchange for the right size or color product within 14 days of the delivery date. Please contact info@eyewinlashes.com with your order ID. We will send you exchange instructions within 24 hours. We currently are unable to offer a free returns service, so return shipping must be made at your own cost.
